Guest Service Manager
4.
5 Moab, UT Moab, UT Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 5 days ago 5 days ago 5 days ago LOCATION:
Holiday Inn Moab 1515 North Highway 191, Moab, UT 84532 United States ABOUT THE HOTEL / COMPANY:
The Holiday Inn Moab is managed by Vista Host Management, and we are looking for our next Guest Service Manager! The Holiday Inn Moab is minutes away from Arches National Park, Canyonlands National Park, and Dead Horse Point State Park.
This opportunity is great for the outdoor enthusiast looking for to continue their Hospitality Career with a company that has been around for decades.
BENEFITS Competitive Compensation with Bonus Vacation / Sick / Holiday Pay Health / Life / Dental Insurance Available Life and STD Available Referral Bonuses Employee Assistance Program (free, third-party professional assistance for professional or personal issues) POSITION TITLE:
Guest Service Manager REPORTS TO:
Assistant General Manager / General Manager POSITION
Summary:
The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously.
The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests.
Additional responsibilities include:
communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.
DUTIES AND
Responsibilities:
Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk Recruit and train new employees Create, organize, and maintain scheduling for all front office employees Assign tasks and ensure all front of house positions are covered for duration of shift Ensure timely and accurate customer service Handle complaints and specific customer requests Troubleshoot emergencies Monitor stock and order office supplies Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
POSITION REQUIREMENTS:
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Work setting:
In-person Work Location:
In person Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk Recruit and train new employees Create, organize, and maintain scheduling for all front office employees Assign tasks and ensure all front of house positions are covered for duration of shift Ensure timely and accurate customer service Handle complaints and specific customer requests Troubleshoot emergencies Monitor stock and order office supplies Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance 10 hour shift 8 hour shift In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Moab, UT Moab, UT Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 5 days ago 5 days ago 5 days ago LOCATION:
Holiday Inn Moab 1515 North Highway 191, Moab, UT 84532 United States ABOUT THE HOTEL / COMPANY:
The Holiday Inn Moab is managed by Vista Host Management, and we are looking for our next Guest Service Manager! The Holiday Inn Moab is minutes away from Arches National Park, Canyonlands National Park, and Dead Horse Point State Park.
This opportunity is great for the outdoor enthusiast looking for to continue their Hospitality Career with a company that has been around for decades.
BENEFITS Competitive Compensation with Bonus Vacation / Sick / Holiday Pay Health / Life / Dental Insurance Available Life and STD Available Referral Bonuses Employee Assistance Program (free, third-party professional assistance for professional or personal issues) POSITION TITLE:
Guest Service Manager REPORTS TO:
Assistant General Manager / General Manager POSITION
Summary:
The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously.
The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests.
Additional responsibilities include:
communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.
DUTIES AND
Responsibilities:
Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk Recruit and train new employees Create, organize, and maintain scheduling for all front office employees Assign tasks and ensure all front of house positions are covered for duration of shift Ensure timely and accurate customer service Handle complaints and specific customer requests Troubleshoot emergencies Monitor stock and order office supplies Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
POSITION REQUIREMENTS:
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Work setting:
In-person Work Location:
In person Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk Recruit and train new employees Create, organize, and maintain scheduling for all front office employees Assign tasks and ensure all front of house positions are covered for duration of shift Ensure timely and accurate customer service Handle complaints and specific customer requests Troubleshoot emergencies Monitor stock and order office supplies Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance 10 hour shift 8 hour shift In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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